I do customer service and it is the worst. If any of you have worked in a call center you know exactly what I am talking about. For those who don’t know, here’s why:
Because we get treated like kids in elementary school
Though we don’t have a bell ringing anymore, we have phones with wonderful little tracking devices built into them. Your life revolves around the phone. As soon as you get to work, you type your code into the phone and it begins monitoring every minute of your day. One minute late and your “stats” are affected. Stats are basically grades. While good stats do not necessarily mean success and recognition for a job well done, bad stats mean your ass is in trouble. But how could they even think about firing you? No worries – there are 50 new people starting on Monday.
Because some idiot once said that the customer is always right
And some people actually believed said idiot. Let me tell you, the customer is definitively wrong 99% of the time. And of course when you try to help the customer, they either don’t understand or they’re already past the point of wanting their problem solved. In this case, the customer is just interested in telling someone how pissed off they are. My personal favorite is the customer who has a 5 minute problem and turns it into a 30 minute detailed examination of their personal life. Surely you have someone else in the world to talk to about your problems.
Because you are one boardroom meeting away from having your job outsourced
Our jobs could so easily be transferred to a 3rd world employee who will work a week for the amount you get paid in a day. And that employee will be damn happy to have the opportunity to be exploited. Never mind that the customers can not understand what they’re saying – hey, it’s a voice on the other end of the phone line. Most of the time, all that is needed is an ear to absorb the crap coming from the other end and the ability to grunt “mmm hmm” now and then. Now that I think about it, I guess we have some serious competition. I’m gonna start looking for a new shitty job as soon as I get home(at 3am). In short, my job sucks!