Get this jazz. I work at a Hyatt Place, so our “official” title is not Front Desk, but Gallery Host, so that means beside checking people in, we have to do everything else they as us to do, which includes cooking, driving, housekeeping, everything up to and including fallecio. This lady, super bitchy, calls down from her room and says that it smells. So an associate of mine enters the room and does indeed detect an odor. We move her (and her husband) rooms, but upon entering said room the woman says that there is a stain on the carpet. Truly there was, but it was being the couch, and only a keen and cunning eye would look for such a thing. She demands to be moved, so, again, my associate treks up to the room and grabs their luggage and moves them rooms, again. Here’s the scary part.
My associate get’s a call about 2 hours later, saying that the holes in the toilet are too dark. My associate is at the end of his rope with these people, and asks me to go up and figure out what the hell she is talking about. Rather perplexed, i go up to the room. If you want a definition of superfical, this is it: complaining, literally, about the water holes in a toilet. I go the housekeepking closet and grab a sponge and cleaner and go to town on the damn holes, but to no effect. The woman then tells me that this is “unacceptable” (God I hate that word) and that I must get them clean. So, I grab a pumice stone. 45 minutes later I’m no where close to getting the damn thing cleaned. So, finally, after and hour of scrubbing a toilet with a pumice stone, I give up. She freaks right the fuck out and demands to be moved to the Hyatt Regency without cost. My associate explains to her that she booked through Expedia, so she already paid for her room.
Please people, don’t do this.